---SHIPPING---
All products will normally ship within 72 hours of purchase. Before placing your order, please make sure that your shipping address is correctly spelled.
Shipping within the Netherlands
We ship with PostNL, most parcels are delivered within 2 business days. PostNL delivers from Tuesday until Saturday.
Shipping outside the Netherlands
We ship with PostNL, parcels are shipped out the same or the next business day. Shipping times differ per country.
---RETURNS---
If, for any reason, you are not completely satisfied with a purchase you can return your order. You are entitled to cancel your order within 7 days without giving any reason for doing so. The deadline for cancelling an order is 7 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by email: [email protected]
We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the goods to be eligible for a return, please make sure that:
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The Goods were purchased in the last 14 days
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The Goods are in the original packaging
The following Goods cannot be returned:
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Goods on sale
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Goods that have been used by you
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. You should send the goods at the following address:
FIRST PILOT
Zeeburgerkade 1432
1019VK Amsterdam
The Netherlands
SUPPORT
Please contact us at
[email protected] for more information.